Urbane

Doggie

POWERED BY

Urbane Doggie is fully INSURED & BONDED and holds a current Business License with the City of Los Angeles.

Scheduling & Cancellation Policy

  • SchedulingAdvance scheduling is preferred to guarantee availability for service. 

  • Billing: Clients must have a valid credit card on file to schedule services.  Dog Walking services will be invoiced & billed at the end of each week.  Pet Sitting will be billed the end of a service period. All training will be charged prior to services rendered.

  • Vaccination Requirements: We require that all dogs in our care be on flea control and up-to-date on rabies, DHPP/DHLPP, and bordetella vaccinations.  

  • SurchargeSome appointments are subject to additional charges.

  • Key Exchange:  Clients are required to provided keys during the Meet & Greet.  

  • Lock Boxes: May be requested for your convenience. A one-time fee will be charged to cover the drop-off & pick-up of the device.

  • Return Visit Fee: An additional fee will be charged for a return visit, if you are not able to provide keys at the time of the Meet & Greet.

  • Cancellation: To avoid a cancellation fee, appointments must be cancelled within 12 hours of the scheduled appointment.  (This fee does not apply if you are on Auto-Scheduling unless we are in route for the appointment)

  • Late Fee: $25 every 30 days

  • Returned Check: $35

  • Pet Taxi: $25 within a 5 mile radius of our office.  An additional $0.75 for each mile beyond a 5 mile distance.

Surcharges

  • $ 25 Pet Sitting on a Holiday(see schedule below for dates that have this fee applied)

  • $ 10 Dog Walking Services requested before 8am or after 5pm.

  • $ 10 Dog Walking Services requested on weekends 

  • $10 Cancellation Fee

  • $25 Lock Box Rental Fee (one time)

Holidays

  • Easter 

  • Memorial Day  

  • Independence Day 

  • Labor Day  

  • Thanksgiving 

  • Christmas Eve & Day      

  • New Years Eve & Day

April 12, 2020; April 4, 2021

May 27, 2019; May 25, 2020

July 4

Sept 2, 2019; Sept 7, 2020

Nov 28,  2019; Nov 26, 2020

Dec 24 & 25

Dec 31, Jan1

CONTACT US

310.773.5980

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